Sending from your own address

Under SMTP Profile you choose how NineOffer sends your email. There are two modes.

NineOffer managed

The default. Email goes out through NineOffer’s own infrastructure, from estimates@mail.nineoffer.com, with your workspace’s name in front of it — customers see Acme Plumbing via NineOffer. Nothing to configure, and it works immediately.

When a customer replies, the reply goes to the workspace owner’s email address, not to NineOffer.

Good for getting started and for testing. The limitation is that the address itself is not yours, which is worse for recognition, and some customers’ spam filters trust a business’s own domain more.

Custom SMTP

Send through your own mail server or provider, so email comes from your domain. You provide:

• Host and Port
• Encryption
• Username and Password
• From address — the address recipients see
• From name — the name shown beside it

Credentials are encrypted before they are stored.

Tip

Use a transactional email provider rather than a personal mailbox. Automated mail sent through a normal inbox tends to hit sending limits and spam filters; providers built for it will not.

Verify it

The page shows whether the profile is Verified or Not configured, and lets you send a test to any address. Do this before you point real traffic at the widget.

Send the test to an address on a different mail provider than your own — delivery to your own domain proves very little about delivery to a stranger’s Gmail account.

Three different “sender” fields

These are genuinely distinct and are the most common source of confusion:

• From address / From name (this page) — the real sending identity on the envelope. This is what mail clients show and what replies go to.
• Sender name (Email Settings) — a workspace-level value inserted into message bodies through the {{sender_name}} token. It does not change who the mail is from.
• Sender name on a template — overrides the workspace value for that one template’s body.

Changing the workspace Sender name will not change the address your customers see. That is the From address, here.